TowPro (Yacht Sentinel Ltd)
Introduction
This privacy policy (“Policy”) describes how personally identifiable information (“Personal Information”) may be collected, protected, and used when you visit the tsm-systems.com website (the “Website”) and use any related products and services (collectively, the “Services”). It also explains the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Yacht Sentinel Ltd, trading as TowPro (“Yacht Sentinel Ltd t/a TowPro”, “we”, “us” or “our”), registered in England and Wales under Companies House number 03531968. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
Our top priority is customer data security. We collect and process only the minimum amount of data necessary to operate and maintain the Website and Services.
Information collected automatically is used solely to identify potential abuse, maintain security, and generate statistical data related to usage and traffic. This information is not aggregated in a way that identifies individual users.
Collection of personal information
You may access and use the Website and Services without identifying yourself. However, to access certain features, you may be required to provide Personal Information.
This may include:
Personal details such as name and country of residence
Contact details such as email address and postal address
We collect information you knowingly provide when you complete forms, request a demo, make a purchase, or otherwise interact with the Website or Services. We may also receive Personal Information from publicly available sources or trusted marketing partners.
You may choose not to provide Personal Information; however, this may limit your ability to use certain features. If you are unsure which information is required, you may contact us for clarification.
Use and processing of collected information
We process Personal Information to provide and operate the Website and Services, comply with legal obligations, and fulfill contractual commitments. If you do not provide requested information, we may be unable to deliver certain products or services.
Personal Information may be used to:
Create and manage user accounts
Fulfil and manage orders or subscriptions
Deliver products and services
Improve products, services, and user experience
Send administrative or service-related communications
Send marketing and promotional communications
Respond to enquiries and provide customer support
Request feedback and testimonials
Enforce terms, conditions, and policies
Detect and prevent abuse, fraud, or security threats
Comply with legal obligations
Processing is based on one or more of the following legal grounds: consent, contractual necessity, legal obligation, legitimate interests, or public interest, depending on your location and interaction with the Services.
Billing and payments
Payments are processed securely through third-party payment processors. We do not store payment card details. The use of your Personal Information by payment processors is governed by their respective privacy policies, which we recommend you review.
Disclosure of information
We may share Personal Information with trusted service providers, affiliates, and partners who assist us in operating the Website and Services. These parties are authorized to use Personal Information only as necessary to perform services on our behalf and are required to protect it.
We may also disclose Personal Information when required by law, to protect rights and safety, investigate fraud, or respond to lawful requests. In the event of a merger, acquisition, or sale of assets, Personal Information may be transferred as part of that transaction.
Retention of information
We retain Personal Information only for as long as necessary to fulfill legal, contractual, and operational obligations. Once the retention period expires, Personal Information is securely deleted or anonymized.
Transfer of information
Your information may be stored or processed outside your country of residence. Where applicable, we take appropriate safeguards to ensure that international transfers comply with applicable data protection laws.
Rights of users
You have the right to:
Access your Personal Information
Correct inaccurate or incomplete information
Withdraw consent where applicable
Object to or restrict processing
Request erasure of Personal Information
Request data portability
Requests can be made using the contact details below. We may verify your identity before fulfilling requests.
GDPR data protection rights
If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to lodge a complaint with your local Data Protection Authority.
California privacy rights
California residents may request information about Personal Information shared for marketing purposes once per calendar year, where applicable.
Privacy of children
We do not knowingly collect Personal Information from individuals under the age of 18. If you believe a minor has provided Personal Information, please contact us so we can remove it.
Do Not Track signals
The Website does not track users across third-party websites. Some third-party services may track browsing activity independently.
Links to other resources
The Website may contain links to third-party resources. We are not responsible for the privacy practices of those external websites.
Information security
We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no method of transmission over the Internet can be guaranteed to be completely secure.
Data breach
In the event of a data breach, we will take appropriate action, including investigation, notification where required by law, and cooperation with authorities.
Changes and amendments
We reserve the right to update this Policy at any time. Material changes will be posted on the Website with an updated revision date. Continued use of the Website and Services constitutes acceptance of the revised Policy.
Acceptance of this policy
By accessing and using the Website and Services, you agree to the terms of this Policy. If you do not agree, you should discontinue use of the Services.
Contacting us
If you have questions about this Policy or your Personal Information, you may contact us via the Website contact form or by email at:
sales@towpro.tech
Last updated: 8 January 2026